PRESS RELEASE
Macworld Conference & Expo, SAN FRANCISCO, Calif., January 11, 2007 — Extensis asked Macworld Expo attendees “What is the one thing a technology company can do to provide you with better customer satisfaction.†Nearly half (47 percent) of all people surveyed in the Extensis booth agreed they would like products to have less bugs. The second most vital task for product developers would be to have better overall customer service (40 percent). Not as highly ranked for Macworld attendees was for technology companies to offer more online product support including tutorials and information (seven percent). And lastly, a total of six percent of all attendees surveyed wished for lower prices from technology companies.
In addition, Extensis asked visitors if they are holding out on either software or hardware purchases for the availability of Adobe CS3. Just over half of all respondents (51 percent) agreed to wait on technology purchases until Adobe releases CS3.
For more information on Extensis’ daily Macworld Expo survey, come to the Extensis booth in the South Hall #826.
Macworld Conference & Expo is the world’s most comprehensive event for the Mac operating system. Macworld brings together the loyal yet diverse base of Mac users in creative services, education, entertainment, application development, enterprise and small office/home office environments. Combining in-depth educational sessions with displays of innovative products and solutions on the exhibit floor, Macworld Conference & Expo offers professionals and consumers alike the opportunity to discover the latest developments and hottest products in the Mac industry.
About Extensis
Extensis is a software developer that allows creative workgroups and professionals to streamline their workflow and secure their brand by efficiently and effectively managing their creative assets and fonts. Extensis’ award-winning client/server and desktop products are used by hundreds of Fortune 5000 companies and include Suitcase, Suitcase Fusion, and Font Reserve for font management and Portfolio for creative assets management. Extensis was founded in 1993 and is based in Portland, Oregon, and the United Kingdom. Extensis is a division of Celartem Inc., which is wholly owned by Celartem Technology Inc.