Quark: "No bitterness among customers."

Macworld Magazine, cov­er date September 2003, from let­ters to the editor:

Congratulations to Pamela Pfiffner for deliv­er­ing the most amaz­ing scoop I’ve ever seen in Macworld: Quark is com­mit­ted to its cus­tomers and giv­ing them what they want (“The World According to Quark,” June 2003). Perhaps the rea­son Quark has­n’t per­ceived any bit­ter­ness among its users in the last 18 months is because answer­ing the phone has nev­er been part of its busi­ness model.