Don't review the hype. Quark VS InDesign.com staffers lampoon the hilarious QuarkXPress 7 Reviewer's Guide.
New software is often released to the press along with a reviewer’s guide. Such guides highlight major features or changes and usually provide a project-based walk-through of using the software in a typical (or idealized) workflow.
“We cannot risk offering features that the majority of service providers and partners around the world cannot support.” Translation: ‘We couldn’t make all the cool stuff work in this release, therefore you don’t need them.’
Some reviewer’s guides are sparse, decoration-free, black on white documents that obviously never came within a mile of a copywriter (or graphic designer). Others are beautifully designed, professionally copywritten masterpieces of marketing brilliance. Most fall somewhere between the two extremes. The QuarkXPress 7 reviewer’s guide sets a new standard.
We tend to ignore the how-to sections of reviewers’ guides. We’ve been professional designers and prepressmen since the 80s, and we know how products should perform in creative, publishing, and production workflows. Most of the time we read through reviewer’s guides, then cast them aside to test products under real world conditions, with real world projects. Usually, we only refer to reviewer’s guides during the testing and review writing processes if we have a question or problem–this isn’t working, is it a known bug?–that sort of thing. In the case of the QuarkXPress 7 reviewer’s guide, however, we just couldn’t put it down.
The attraction wasn’t because the guide was well-designed (it was, very) or included a great tutorial (it didn’t). It was because the guide was hilarious. It was audacious, each word of it laboriously crafted by a spin doctor whose art is on par with Michelangelo’s murals. It was more uproariously engrossing than a Dave Barry book.
Quark isn’t dead, dammit!
For days, it seemed every hour brought a new round of saucy comments from our staff. The sheer entertainment value of the guide was so distracting, in fact, that we found ourselves spending more time writing quips in the reviewer guide PDF than testing and reviewing InDesign 2.0–whoops! I mean QuarkXPress 7–itself.
As excited as we were to put XPress 7 through its paces, the guide was just plain more fun. And why should we keep all the merriment to ourselves? Here, for your enjoyment, are some of the comments that found their way into copies of the QuarkXPress 7 reviewer guide that circulated around the Quark VS InDesign.com offices.
I won’t call this a review of the reviewer’s guide–that would be absurd–so just think of it as creative minds having a chuckle. Let’s call it satirical opinions of a software reviewer’s guide.
QuarkXPress 7 Reviewer Guide: “Quark was the first to produce…native Adobe Photoshop file support.”
Comments:
- “Right… Quark was the first Denver-based desktop publishing company to produce native Adobe Photoshop file support.”
- “{cough}InDesign 1.0{cough}”
- “The XPress 6.5 update brought native Adobe Photoshop support in 2004. InDesign didn’t get it until 1999. That’s later, right?”
- “Aw, somebody at Quark is dyslexic.”
Guide: “QuarkXPress leaped above better-promoted programs such as…Adobe FrameMaker… Quark was… among the first to offer… Extensible Markup Language (XML) support.”
Comments:
- “No, no you weren’t. FrameMaker has done XML for years–since long before Adobe bought it, as a matter of fact. They even sold it as a complete XML solution called FrameMaker+SGML.”
- “If you’re going to fib to bolster your product, don’t fib in a document written specifically for journalists–people you know will vet your claims.”
Guide: “Our strategy at Quark is not to focus on the feature sets of alternative products but on the current needs of our installed base.”
Comments:
- “These are not the droids you’re looking for.”
- “Please, please, please don’t compare XPress 7 to InDesign!”
- “Translation: ‘We’re doing what we can to keep our existing customers using Quark, but there’s no need to worry about (or build features for) the future of publishing.’ ”
- “ ‘Current needs’–who cares about tomorrow?–‘of our installed base’–existing Quark customers should stay with XPress and new designers should choose InDesign.”
- “Don’t worry. Be happy.”
Guide: “[QuarkXPress is] the world’s most popular publishing tool…”
Comments:
- “Windows is the most popular operating system, too.”
- “Princeton University English Dictionary: ‘popular: 1. Regarded with great favor, approval, or affection especially by the general public. 2. Comprehensible to the general public. 3. Representing or appealing to or adapted for the benefit of the people at large.’ What dictionary are they using?”
Guide: “QuarkXPress stimulates creative thinking among our customers, who share many feature requests with us.”
Comments:
- “Many, many, many feature requests–and the same ones for ten years.”
- “ ‘Stimulates creative thinking…’ Make it stop! My side hurts!”
- “Who else would customers share feature requests with?”
- “…many, many, many…”
Guide: “We cannot risk offering features that the majority of service providers and partners around the world cannot support.”
Comments:
- “Oh no you di’n’t! You di’n’t just say dat! Oh, snap!”
- “Should we infer from this that XPress 7 should be compared head-to-head with InDesign 1.0?”
- “Translation: ‘We couldn’t make all the cool stuff work in this release, therefore you don’t need them.’ ”
- “Um, last time I heard, the majority of service providers in North America, Japan, and other major markets were recommending InDesign and its ‘risky’ features.”
- “It’s a good thing they didn’t have to back up the implication with recent facts.”
- “Translation: ‘We couldn’t risk actually trying to compete with InDesign on the merits of its features.’ ”
Guide: “At the same time, we need to experiment and be innovative, however responsibly.”
Comments:
- “We’re wild and cra-az-zy gu-uys!”
- “OpenType is so experimental. And that transparency fad? That’ll never last.”
- “ ‘We need to experiment and be innovative–Huh? Oh. We didn’t invent OpenType? What do you mean InDesign did transparent Photoshop support first? Well, we invented the concept of PDFs that print, didn’t we?’ ”
- “Translation: ‘Our composition zones and color-level transparency kick InDesign’s butt.’ ”
Guide: “The breakthroughs that most customers are looking for don’t typically revolve around a specific new feature; instead, they’re about the total impact that QuarkXPress can have on improving accuracy, quality, and productivity–and help them save money. The collective value of those improvements is how we earn our customer’s business.”
Comments:
- “Don’t look for killer new features.”
- “ ‘…and help them save money.’ QuarkXPress Passport, $1,329; InDesign, $699. Quark economics: QuarkXPress Passport saves money.”
- “Aw, somebody at Quark is dyslexic.”
- “These are not the droids you’re looking for.”
- “In other words, the locking feature now works.”
Guide: “If [a new feature or change in XPress 7] happens to be something that looks ‘cool’ in a demo, that’s all the better. But to our customers, that’s a bonus, not a goal.”
Comments:
- “XPress users don’t think they’re cool.”
- “Neither does Quark.”
- “Graphic designers don’t care about aesthetics.”
- “Looks aren’t important to us–take our brand new, all original logo design and application icons, for example.”
Guide: “The remaining page-layout programs on the market now generically copy the metaphors, work spaces, tools, and terms that first appeared in QuarkXPress.”
Comments:
- “Didn’t PageMaker precede QuarkXPress?”
- “Yeah, ’cause InDesign looks so much like XPress.”
- “ ‘…terms that first appeared in QuarkXPress.’ Pretty lofty claim. Which terms from the 500-year-old printing profession did QuarkXPress actually coin? Typeface? Font? Kerning? Margin?”
- “You say runaround, I say text wrap; you say box, I say frame. Tomato, tomato.”
- “If page-layout programs copied tools, why do most do with a single tool what XPress does in no fewer than two or three?”
- “Didn’t Quark pioneer and patent the metaphors of Paper®, Text®, Rulers®, and, in 2003, Tabular Data™?”
Guide: “While current market competitiveness may imply that the world is squarely lining up behind a single product, it’s not that simple.”
Comments:
- “Translation: ‘Quark isn’t dead, dammit!”
- “We still have India!”
- “This is part of a full page worth of copy explaining why QuarkXPress and InDesign really shouldn’t be compared head to head and how many designers use both. That’s a lot of ink in direct opposition to arguments and implications made elsewhere in the same document that XPress 7 is better than InDesign.”
Guide: “Because Quark has no agenda to protect the features of other applications by limiting functionality within the page-layout process, we actually have considerably better support for native Adobe Photoshop (PSD) files than Adobe provides within InDesign CS2.”
Comments:
- “In yer face, Adobe!”
- “Layer sets would be really nice, but that’s a minor point compared to what XPress 7 does with PSDs. Yup, they’re nailing InDesign on PSDs.”
- “Translation: ‘We’re a one application company. (Please buy QuarkXPress or we’re screwed.)”
Guide: “[QuarkXPress 7 offers] the most complete tools on the market for grouping, saving, expanding, collapsing, re-sizing, and (most of all) hiding palettes.”
Comments:
- “Wha–? I–uh–wha–?”
- “What market are they talking about? Surely they can’t mean the software market.”
- “Quark didn’t really write this, did they? Please tell me one of you guys added this.”
- “Obviously the copywriter has never seen software from Adobe, Macromedia, or Corel.”
Guide: “Quark, Adobe, and other vendors serving the page-layout marketplace actually compete less with each other than with external forces such as changes in economies, the move toward more automated production, the popularity of new media methods, and other cyclical and behavioral factors.”
Comments:
- “Can’t we all just get along?”
- “ ‘Changes in economies’ equals ‘some can afford XPress, some have to buy InDesign.’ ”
- “Do they really mean to bring economics into a comparison between XPress and InDesign? XPress is more expensive than InDesign in every market in the world, but in almost every other country, it’s also more expensive for the same product than in the U.S.”
- “So, is XPress for Republicans?”
- “ ‘Behavioral factors,’ like those who switch to InDesign are ‘committing suicide’?
Guide: “During its 19-year history, QuarkXPress has enjoyed unprecedented customer loyalty, even during difficult periods of growth, less-than-perfect support, and intense price competition. …Quark has learned from its customers how to be a better partner. But at no time has Quark lost sight of the tremendous responsibility that goes along with providing the publishing industry’s most important, mission-critical tool. Quark customers measure value using a complex formula that balances reliability, ease-of-use, budgeting, training, support, employee satisfaction, service provider compatibility, and ultimately the quality of the final design. QuarkXPress 7 continues the tradition of focusing on the same measures.”
Comments:
- “Not since the Reagan administration have I seen so many words used to say nothing.”
- “Sounds more like Clinton. There were no ‘sexual relations,’ just ‘inappropriate acts’.”
- “Translations: ‘Unprecedented customer loyalty’ equals ‘when PageMaker was the only other game in town, customers were stuck with us’; ‘difficult periods of growth’ means ‘the 1990s when, as we held a tight-fisted virtual monopoly on the publishing industry, we held back on R&D dollars while the company purse grew’; ‘less-than-perfect support’ equals ‘remember when we let customers know much disdain we have for them?’; ‘intense price competition’ means–wait a minute. When did Quark ever try to compete on price?’ ”
- “ ‘Unprecedented customer loyalty’? Surely they can’t mean to Quark?”
- “And Quark claims it doesn’t have marketing savvy. Nothing I’ve read from the competition has even half this much dazzling marketing speak B.S.”
- “ ‘At no time has Quark lost sight of the tremendous responsibility that goes along with providing the publishing industry’s most important, mission-critical tool.’ Yes, Quark, we’re keeping an eye on the way Adobe shoulders that responsibility, too.”
Now that we’ve all had a good laugh, hopefully Quark VS InDesign.com can get back to work. Look for our in depth review of the QuarkXPress 7 beta next week.
it seems you are pathetically defending Quark. Obviously you are not that saavy in design and more into the bullshit of technology. QUARK SUCKS and InDesign will kick their sorry ass its just a matter of time. Quark has been faT AND HAPPY TOO LONG AND I LOOK FORWARD TO THE DAY WHEN THoSE ASSHOLEs ARE HISTORY. You twits that still support them are cowards. GROW UP
LOL @ Jerry! Were you reading the same article as the rest of us? Yeah, it sounds like they LOVE Quark!
“jerry”:
Swing…and a miss.
That. Was. Awesome. Maybe they just think making fun of themselves will make more people buy their products! You know, everyone likes a light hearted salesman. Especially those who retire day after day to their bottle of scotch. Nice comparison: Quark Sales Team = Used Car Salesman; that old Buick, with all the original features, for just $400 more!
Quite an enjoyable read! Quark is doing what they do best… DAMAGE CONTROL. The comment about Quark’s attempts to justify why XPress doesn’t have the cool features is sooo true. InDesign eats XPress’s lunch plain and simple.
InDesign does have a few pimples, but XPress is riddled with pimples, warts, scabs and boils.
You know as much as I love InDesign and hate Quark, I don’t understand how QXvsID.com can even remotely say that they are objectively reporting this. Don’t get me wrong, I am a big supporter of this website and hope Quark shrivels away into nothingness, but don’t you think it’s time to put away the whole, “we don’t take sides” garbage? Just come out with it and say, “we don’t like quark”?
Why would you hope for a company to go down? Why would you hope for other americans to be out of work? Just because you have a terrible opinion about a product? You guys are unbelievably pathetic. How about this? you don’t like something then don’t use it! So much time and energy spent in arguments that seriously gets more ridiculous everytime. Like your Mac arguments. Today you can do on a PC anything that a Mac can do, period. In the design world, in the graphic design world as well as the music production world.
Jerry, get a life man, this looks much more like trash talk to me than a cordial exchange between individual with different opinion. Jerry, grow up!
I’m also in agreement, that this site is pretty biased in favor of InDesign. ID also has it fair share of shortcomings, but you wouldn’t know it form this site. I also prefer InDesign over Quark, but I’d prefer if this site was truly neutral..
I was very surprised by this posting here. Sure, the Quark reviewers’ guide is biased, but this site isn’t supposed to be. But more to the point, it appears that the QXvID staff hadn’t actually used the QX7 beta in some cases. I’ve used both products extensively and while InDesign is still the winner, it’s also clear that QX7 performs some tasks significantly better than ID (some drop shadow effects, some palette mgmt, some transparency effects, and so on). I’m pleased because it’ll force Adobe to innovate even more and we (the users) all win. But don’t harsh on Quark because they’re trying to play the game.
–David Blatner, co-host, InDesignSecrets.com
I can’t stop smiling. What I have learnt by reading all this stuff is that keep your mind open. Nothing is perfect, so use the product which suites your needs more than anything else. If I am in newspaper industry I will prefer Quark because of its cool feature Collaboratiion. ID may be used better in some other areas. Instead of accusing Quark as company, we should appreciate their effort because if they don’t come up with competetive product, you will see Adobe doing the same as Quark did in 90’s. So guys please learn to appreciate the good product. I have seen long and elaborative articles in praise of XPress 7.0, I am sure that they all aren’t lieing. My heart and mind both says that this realease from Quark is more than worth. Company has nothing to do with your day to day activities but their product has. If you don’t like Quark as a company, that fine but instead of just bashing them as a company, just try Xpress 7.0 and I am sure you will bite the your words.
I live in South Africa. Here the currency is the Rand and is currently trading at about R6.50 to $1… Software such as Adobe CS2 Premium Edition cost around R9500 (that includes PhotoShop, InDesign, Illustrator, GoLive and a whole host of extras). QuarkXPress 6.5 costs R18 500.00 (and that’s not even the Passport Edition). The term ‘Value for Money’ or ‘Bang for your Buck’ takes on a whole new meaning. I’ve used QuarkXPress for 12 years, and InDesign for 2. I think I can safely say that I won’t go back to Quark…
Thank you for the wonderful article.
And from now on:
“QuarkVSInDesign.com, a pro-InDesign website…”
I take back what I said about wanting Quark to go down. I don’t like their product and therefore don’t use it, but I appreciate the competition that goes on between Adobe and Quark.
Thanks for the comments, everyone.
Yes, accusations of this site bing pro-InDesign / anti-Quark are common–and cyclical.
In the middle and toward the end of InDesign release lifetimes, when there’s little InDesign news to report, QuarkXPress tends to warm up with new products, announcements, and other news. During those times there’s a lot of Quark-related coverage on Quark VS InDesign.com and not much InDesign- or Adobe-related. And, during those times, Quark VS InDesign.com is accused of being pro-Quark / anti-InDesign.
It’s cyclical and inevitable when your entire mission is to report on a war where so many passions–and jobs–line up on either side. And, believe me, people are passionate. How many software industry analysts get hate mail and death threats from both InD and QX fans?
Two weeks ago I was publicly accused of being “pro-Quark while pretending to be pro-InDesign” for comments I made about QX7 being a leap forward not only for Quark but for the publishing industry and its future.
Quark VS InDesign.com is not anti-Quark. It’s anti‑b.s. If Adobe had put out a reviewer’s guide with the bold statements of Quark’s, this would be a story lampooning that. I don’t make it up; I just react to it.
Someone said, beyond these comments, that it’s not right to kick a man when he’s down.
Quark’s not as down as many think. If QX7 weren’t such a big rebound for Quark, I would never have run the above story. Six months ago, Quark was definitely down. And I held back several editorials and satires that came across my desk. They were interesting and would have been good reads, but they held no real value to readers beyond taking jabs at Quark’s mistakes–mistakes that have already been made public. Quark had a rough 2005, and I saw no need to add to the company’s problems unnecessarily. In my opinion as editor of this site, the only purpose of publishing those pieces would have been to be mean to Quark. I’m not mean, and neither is Quark VS InDesign.com.
InDesign is still a better product than QX7 for many uses–for all the usual reasons–but QX7 does some important things that InD doesn’t. In certain workflows, these new or updated features will make all the difference in the world. Quark has finally gotten into the fight, and they’re doing it where and how it counts, not just with over zealous postcards, advertorial, and speeches. And, they’ll have it on the market at least 6 months ahead of InD CS3, which will allow them to dig in and hold the industries they’re targeting.
Xpress has always been a good and amazing product. I’ve been at this since the pre-DTP revolution days. I remember what it was like to strip and wax my own layouts by hand, to cut my own color seps. Xpress–even PageMaker–are amazing tools when you remember doing it by hand. I even like Xpress (shocking, I know). I love InDesign, of course, because InD did most things better, more easily, and a good deal more enjoyably than Xpress. The advantages of InD over QX7 are significantly fewer the advantages of InD over QX6x. However, just because InD is a better product, that doesn’t make Xpress a bad one.
I’ve never advocated the demise of Quark as a software publishing company–I predict it, but I’ve never advocated it. When it happens, it will be sad for the industry becauese a piece of history (rocky or otherwise) will have been lost. It will also be sad for consumers because, as most recognize, competition is healthy.
Despite the fact that Photoshop hasn’t had realistic competition since Adobe bought Aldus and killed PhotoStyler, Adobe has never slacked off there. Keeping up with the Joneses is not what motivates Adobe development, so it’s unlikely that a lack of competition in the DTP space would cause InD and InC to lag. Still, innovations in QX will inspire innovations in InD & InC, and vice versa. We, the consumers, are the ones who will reap the benefit. I want QX and Quark to stay around for a number of reasons, but that one foremost.
For me, personally, Quark closing will be saddening for those same reasons but also because, among all the different hats I wear, I like my ten-gallon Quark VS InDesign.com hat most. I love covering this war, giving the blow-by-blow, calling Quark on its antics–and watching Adobe like a hawk for similar antics. It’s like watching a years-long hockey game.
No, Quark’s in a much stronger position today because of QX7 than they were a year ago. That company is nowhere near as down as many think, and they’re by no means out.
If the day comes that QX overtakes InD as the best product for the job, I’ll be the first to say it–loudly. QX7 is a lot closer to doing that, actually, than you might think. Read my full, unbiased review of QuarkXPress 7 next week to find out why.
Man, it’s going to be a fun hockey game!
I’ve been playing with the Quark 7 beta and am pretty favorably impressed so far. It’s a solid program and Quark has been offering a solid program for much longer than Adobe has. They made a LOT of mistakes and are paying the price, but even if you LOVE InDesign (and I really like InDesign), you have to have some awareness that Adobe would never have gotten from PageMaker to ID2 without Quark. They had a seriously inferior product just a few years ago. Even though it was MUCH cheaper than Quark, Quark held the lions share of the professional market. If Quark 7 isn’t excellent, the company is likely to die. But I really think they have done a much better job with 7 than they did with the first releases of 6. Those of us who rely on top quality efficient reliable products ought to be rooting for Quark 7 to be a great success. And for ID3 to be even better. And, Oh yes, did we mention Universal Binary yet?
SB
Come on, Pariah,
at least be honest and admit your personal preferences. Everyone of us trying to be objective will find it difficult to write a truly objective article. And if even David Blatner sees your objectiveness gone…
And you are definitly biased, just look at your article before trying to defend Adobe’s lame support for Intel-based machines.
They force us to upgrade to CS3 if I want speed on a Intel-based box.
If Quark had done that (remember 68k/PowerPC and OS 9/OS X?) we would be bitching about it… Do I know whether I need CS3? No. Do I know I will be buying a MacBook Pro and want speed and native support? Yes.
So please make your comments a bit more objective again and let’s lean back and benefit from the competition between the two vendors.
Greetings
Peter
I’m quite unimpressed with this article. No question about the fact that the Reviewer Guide has some flaws, but XPress 7 has pretty much leapfrogged InDesign. We tried composition zones within the group – page creation takes less than a quater of the time. The performance isn’t the greatest, but it is very solid for a beta version. And, we can hope that both Adobe and Quark keep coming up with better software that leapfrog one another; and not keep dropping product cost as their primary goal to gain market share! Because the only way they can drop costs is by shifting jobs to India. Acrobat 7 – 100% created in India. QuarkXPress 6.x – 100% created in india… and this shift keeps happening with time. Instead of promoting both companies, you go anti Quark to create a shift that makes the competition drop prices by firing in the US and hiring in India…
And Pairah, i’m sorry to say this, but from what i’ve seen, there is only Quark bashing on this Web site. Indesign has a lot more bugs that you can imagine. We use both products here. Migrating one of our editions from Quark to ID has been a total nightmare, which is why we are holding off on the other 20. Neither of the two software are really upto the mark, but they are getting better. I am looking foreward to your “In depth review of the QuarkXPress 7 beta” next week, and in my eyes, that will decide whether this site is simply anti-Quark, or if its really worth another visit.
– John
It is to be expected that a company will promote their product as aggressively as possible, and to criticize Quark for doing so is a sad indication of how petty this debate has become (and how small-minded your editorial direction has become).
If you want to find humor in marketing, just look at the many, many slogans that Adobe has rolled out over the years, each a highly-crafted (and expensive) effort to position the company for whatever direction they happen to be taking at the time.
Who cares what Quark says in some background marketing material? And even more mysterious is who cares what the supposed “staff” of quarkvsindesign has to say about it? And as long as we’re calling Quark on their hype, what about your own references to the Quark vs. InDesign “office” and “our staff?” You are clearly trying to create an impression that your part-time Website is something of substance when it is most likely run out of a spare bedroom. Any quick review of your stable of self-promotional Websites proves that you know the value of hype and have no trouble stretching the truth for your own benefit.
I hesitated to spend time commenting, but as a supportive XPress user (they’ve always done right by me) I couldn’t let this one go un-challenged. Your time as an Adobe employee is not only clouding your view, it’s exposing your bias.
I agree with Mike. And i like what Quark is doing. They have really started listening. And like John and Stephen, i too have used XPress 7 to quite an extent. Very good new features. I’m just waiting for soem of the XTs to be made compatible before we go in for the upgrade.
And the editorial team here needs to start churning out some good articles. Your review of 7 will be read by quite a few of us. It would be interesting to see if you are actually as unbaiased as you claim to be.
cheers
I started saying that Pariah’s comment were pro ID a long time back. His unnecessarily bashing have caused more harm to him than to anyone else. Whenever I read any article over here, I keep this thing in my mind that there will be lots of Quark bashing. I just smile and pass by the bashing. Pariah’s you better learn writing unbiased article than accusing Quark for being inferior. Your articles are far far inferior if we go by the purpose of this site which it is supposed to serve.
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Hi, Pariah,
is the Quark 7 article only that good because you got bashed here?
Anyhow, thanks for the almost unbiased article.
Greetings
Peter
I have read through more of your website. Its pretty obviously a Quark bashing and In Design promotion vehicle. Nothing worth seeing here if I want some impartial views of both DTP packages.
As much as I now dislike Quark the company and its software (even though I used Quark from 1989 to 2003) I think it’s good for the page layout software industry to have some competition. With no competiton Adobe may get into a monopoly position, get complacent, overprice its product and provide outstandingly poor customer service just as Quark did.
Having said that, I will still cheer if and when Quark folds (that will be some justice seen for the years of sub standard service, overpricing, inflexibilty and just plain arrogance).
That reviewer guide is just pure gold. It’s the best marketing document for Indesign ever!
P – Indesign convert
P – I wholeheartedly disagree with your assumption that Adobe would abuse a monopoly as Quark did and ask if you have backup to your claim. Adobe and Quark are VERY different companies, so assuming one will go down the same road as the other is shortsighted. This isn’t a debate about competition, because I agree it’s a good thing, but you simply can’t equate Adobe, Inc. and Quark, Inc.
Photoshop hasn’t had a real competitor in who knows how long, yet Adobe still instills new, worthwhile features, which will help ensure it stays on top. It’s much easier to hit a lumbering, giant target than a moving, adaptable one. Quark is now learning that the hard way.
You should re-read my post.
I made no assumption and no claim that Adobe would do that.
I said they ‘MAY get complacent’ – not ‘ARE complacent’. My point was that if at some point in the future there were an environment of no competition for Adobe, then that would be a possible scenario. A monoploy environment is rarely good for consumers.
I have absolutely no problem with Adobe or their customer service. I use their products everyday and wholeheartedley recommend their software and have high regard for their level of customer service and pricing structures.
I take your point about Photoshop, that is true.
P.S.
P – I did misread your post. Sorry about that.
The war’s over. It all came down to money in the end
Quark’s spin doctors can’t fix what poor sales policy should have rectified 3 years ago – when you’re buying upgrade licences for a studio full of computers InDesign is a fraction of the price – the features are a bonus.
The war’s over. It all came down to money in the end
Quark’s spin doctors can’t fix what poor sales policy should have rectified 3 years ago – when you’re buying upgrade licences for a studio full of computers InDesign is a fraction of the price – the features are a bonus.