Quark Opens Technical Support Center in Denver Headquarters

PRESS RELEASE

DENVER, CO – November 14, 2007 – Quark Inc. announced today that the com­pa­ny has opened a new tech­ni­cal sup­port cen­ter in its cor­po­rate head­quar­ters in Denver, Colorado. The cen­ter now serves both cur­rent Desktop and Enterprise clients in North America and is staffed by a team that is trained to pro­vide English-language tech­ni­cal sup­port for all Quark products. 

The Denver tech­ni­cal sup­port cen­ter was estab­lished in response to cus­tomer feed­back and is the lat­est addi­tion to Quark’s glob­al sup­port net­work, which strives to pro­vide Quark cus­tomers with free, fast and sim­ple res­o­lu­tion to tech­ni­cal issues. Quark tech­ni­cal sup­port teams are also locat­ed in Chandigarh, India and Neuchatel, Switzerland.

Customers using Quark prod­ucts in North America who call Technical Support (800–676-4575, option two) now con­nect direct­ly with Quark’s Denver team Monday through Friday between the hours of 7:30 a.m. and 4:30 p.m. Mountain Time. After-hours sup­port is avail­able through the same num­ber and is pro­vid­ed by Quark’s tech­ni­cal sup­port team in India. 

In addi­tion, Quark has launched a live online sup­port fea­ture for Quark Desktop prod­ucts, where users can chat with a tech­ni­cal expert and resolve issues in real-time. Accessible at http://​www​.quark​.com/​s​e​r​v​i​c​e​/​d​e​s​k​t​o​p​/​s​upport, live chat help is avail­able between 6 a.m. and 6 p.m. US Mountain Time. 

“I think the new Denver Tech Support Center is extreme­ly help­ful,” said Paul Tomzak, instruc­tor at the New School University and Fashion Institute of Technology in New York City. “The team bends over back­wards to make the client feel of val­ue – this makes a big difference.”

“We know that Quark cus­tomers rely on our prod­ucts to achieve cre­ativ­i­ty and pro­duc­tiv­i­ty, and we are com­mit­ted to pro­vid­ing time­ly res­o­lu­tion to tech­ni­cal issues so that they may reach these goals. Our new Denver tech­ni­cal sup­port team will help Quark deliv­er even greater ser­vice to English-speaking clients in North America while enhanc­ing our over­all glob­al sup­port net­work.” said Adriaan Roosen, senior vice pres­i­dent, cus­tomer ser­vice and oper­a­tions, Quark.

About Quark
Quark Inc. (www​.quark​.com) is an inno­v­a­tive soft­ware com­pa­ny pro­vid­ing design, pro­duc­tion, and col­lab­o­ra­tion solu­tions that are trans­form­ing the busi­ness of cre­ative com­mu­ni­ca­tions. Quark has pro­vid­ed award-winning soft­ware for pro­fes­sion­al pub­lish­ers since its flag­ship prod­uct, QuarkXPress, changed the course of tra­di­tion­al pub­lish­ing. Denver-based Quark Inc. is pri­vate­ly held.